Privacy Policy

Introduction

Voswell is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services.

We are the data controller responsible for your personal information. Our registered address is 18 Piccadilly, Westminster, London W1J 0DQ, United Kingdom.

Information We Collect

Information You Provide

When you contact us or request a consultation, we may collect:

Full name
Email address
Phone number
Contact preferences
Information about your enquiry or consultation request
Any additional details you choose to share in your messages

Information Collected Automatically

When you visit our website, we automatically collect certain technical information, including:

IP address
Browser type and version
Device information
Pages visited and time spent on pages
Referring website
Date and time of access

Cookies and Similar Technologies

We use cookies to improve your browsing experience. For detailed information about our use of cookies, please see our Cookie Policy.

How We Use Your Information

We use your personal information for the following purposes:

Providing Services: To respond to your enquiries, schedule consultations, and deliver nutritional guidance services
Communication: To contact you regarding your requests and provide relevant information about our services
Service Improvement: To understand how our website is used and improve user experience
Legal Compliance: To comply with applicable laws and regulations
Marketing: With your consent, to send you updates and information about our services

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: When you provide explicit consent for specific processing activities
Contract Performance: When processing is necessary to provide services you've requested
Legitimate Interests: For business purposes such as improving our services, provided your rights are not overridden
Legal Obligation: When we're required to process data to comply with legal requirements

How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

Service Providers: Trusted third parties who assist us in operating our website and providing services, subject to confidentiality agreements
Legal Requirements: When required by law or to protect our rights and safety
Professional Advisers: Such as lawyers and accountants, when necessary for business operations

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:

Consultation records: For the duration of our professional relationship plus 7 years
Contact form submissions: For 2 years or until you request deletion
Marketing consent: Until you withdraw consent or we no longer use that data
Website analytics: Typically 26 months

Your Rights

Under UK data protection law, you have the following rights:

Right to Access: Request a copy of your personal data we hold
Right to Rectification: Request correction of inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data in certain circumstances
Right to Restriction: Request limitation of how we process your data
Right to Data Portability: Receive your data in a structured, commonly used format
Right to Object: Object to processing based on legitimate interests or for marketing purposes
Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at [email protected] or +44 20 7946 82 15

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security assessments
Access controls and authentication
Staff training on data protection
Secure backup procedures

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Your personal information is stored within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place to protect your information in accordance with data protection laws.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting the updated policy on our website with a new "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Voswell
18 Piccadilly, Westminster
London W1J 0DQ
United Kingdom

Email: [email protected]
Phone: +44 20 7946 82 15

Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Website: ico.org.uk
Helpline: 0303 123 1113